TERMS AND CONDITIONS

YOUR ACCEPTANCE OF OUR PROPOSAL:

We will provide you with a written proposal after your initial main consultation.  The Proposal details the project, price, and timescale.  Please sign, date and return one copy to us by email to confirm your acceptance.  The other copy is for your records.

PAYMENTS:

Upon your acceptance of the Proposal, we shall begin work on the initial design.  We require either  full payment upfront (sites under £500) or an initial 50% deposit with the remaining balance to be paid on completion of the project (before the final site publication to the host server).  (For more complex sites with a value over £1,000 we require 40% initial deposit, 30% midway through the project and 30% on completion.)

INITIAL SITE PREPARATION:

You will need your Domain Name registration and preferred Web Hosting organised before we begin work.  We can arrange this on your behalf if required. If you wish to use your own choice of web host, we shall require details of your web host, including your user name and password, which will be held confidentially and securely during site development and also if you require our ongoing web master services. A site navigation chart will be produced, together with storyboards/wireframes for all the site pages.  During this initial preparation, we welcome and actively encourage your participation.  At this stage we decide on relevant content, graphics and photographs/images, and any special effects or apps that may be required to enhance the site (for example, product or portfolio slideshows, customer support app, blog, reviews, etc.)

INITIAL DESIGN LAYOUT:

Once the initial site design is created, a link to an image of the pages design will be emailed to you for your approval.  Once the site design is approved and signed off by you, If you require any design changes after this sign off, extra charges may be incurred if they are major changes to the overall site design.  Please therefore ensure that you are happy with the design – any major changes to the overall design can easily be made at this stage and we want you to be completely happy at every stage of your Site’s construction.

SITE CONSTRUCTION: 

Your site will be designed and built with current web technologies.  During this process we shall also optimise your site’s on-page content for Search Engines, to ensure your site can be found by the maximum number of users. We shall keep you informed of progress on a regular basis but please contact your designer if you have any questions or concerns, no matter how small.  We aim to offer you a professional, courteous and efficient service from start to completion.

SITE COMPLETION AND TESTING: 

Once the site development is completed, it will undergo extensive testing, with specific attention given to usability, cross browser/platform compatibility issues being addressed.  This maximises your site’s ability to be viewed by the maximum number of users.  Testing will address content, visuals, function and purpose.  A Web Content Editor will thoroughly check all grammar, spelling, and context of all text content, so you can be sure of an error free site.

FINAL SITE PUBLICATION:

Once we are happy that the site is functioning correctly, you will have the opportunity to check through and ensure that you are completely happy with your site. Please inform us once you have viewed your webiste and are happy for the site to be published and go live.

SEARCH ENGINE PROMOTION: 

Special code, “meta tags”, will have been added to your site content and descriptions during development – these are important during search engine submissions as they contain relevant search words and phrases that may be searched for by prospective visitors to your site.  On-page optimisation will be undertaken to increase the visibility of your site in search engines. This service is initially provided FREE of charge with your initial site design and development service, however there is no guarantee of onging placement in any of the search engines.  We do recommend you undertake ongoing promotion of your site in other media (for example, online business directories, eg. Yell.com, Stationery, Business Cards, Brochures, Social Media, etc.)

ONGOING WEBMASTER SERVICES: 

You will receive our basic Web Master Service FREE for one month, starting from the date of final site publication. Thereafter, if required, full onging Web Master services start from £35.00 per month and cover site maintenance, checking for broken links etc., and content (text amendments and/or updates of images).  Any future major changes required to the content, products (if e-commerce) or design will be quoted for on an individual basis, pricing is dependent upon the time needed and complexity of the work involved.

100% GUARANTEE: 

We offer a 100% Customer Satisfaction Guarantee – if you are not completely happy with our provided services we shall endeavour to resolve any problems as quickly as possible.  We are more than confident that you will be completely happy with our services but in the unlikely event that a resolution to any issue cannot be found we offer a full or partial refund guarantee.